From MDs Desk
Dear Inductees,
A warm and enthusiastic welcome to M-Kel Networks Limited and Servicia Technologies Limited, where innovation and excellence converge in the dynamic realm of telecommunications!
As you embark on this exciting journey with us, you are stepping into an environment where collaboration is not just encouraged – it's ingrained in the fabric of our organizations. M-Kel Networks Limited and Servicia Technologies Limited operate as harmonious partners, leveraging each other's strengths to create a powerful force within the tech industry.
At the heart of our organizations lies a unique synergy that amplifies our collective capabilities and propels us towards unparalleled success. This collaboration extends beyond mere partnership – we seamlessly intertwine our strengths to create a powerful force within the telecommunications landscape.
M-Kel Networks Limited, with its rich history, and Servicia Technologies Limited, with its cutting-edge innovations, have united to form a powerhouse that leverages the best of both worlds. Together, we foster an ecosystem where ideas flourish, talents thrive, and innovation knows no bounds.
Throughout your induction, you will witness firsthand how the synergy between M-Kel and Servicia extends far beyond organizational charts. Our teams collaborate seamlessly, sharing insights, expertise, and a collective vision for the future. Your role within this dynamic environment is instrumental, and we are confident that your contributions will play a significant part in propelling our sister companies to new heights within the telecommunications industry.
As you engage with colleagues from both M-Kel Networks Limited and Servicia Technologies Limited, you'll experience the unique camaraderie that sets us apart. Our commitment to inclusion and teamwork is not just a slogan; it's a lived reality, and we invite you to be an active participant in shaping the collaborative culture of our organizations.
Should you have any questions or wish to explore further, feel free to connect with colleagues from both M-Kel and Servicia. Together, we are not just building careers; we are forging a shared legacy of success within the thrilling realm of telecommunications.
Once again, welcome to the unified telecommunications experience of M-Kel Networks Limited and Servicia Technologies Limited. We are delighted to have you as an integral part of our thriving organizations.
ORGANOGRAM
TECHNOLOGY SETUP GUIDE
Guide to Navigating and Using inhouse applications for New Employees
OUTLOOK
Accessing Outlook:
- Open your web browser and navigate to the Outlook web app or launch
the Outlook desktop application if it's installed on your computer.
- Sign in with your company email address and password provided by the
IT department.
Navigating the Outlook
Interface:
- The Outlook interface consists of multiple sections, including Mail,
Calendar, People, Tasks, and more.
- Use the navigation pane on the left-hand side to switch between
different sections and features.
Reading and Sending Emails:
- Click on the "Mail" section to access your inbox.
- To read an email, simply click on the subject line to open it.
- To compose a new email, click on the "New Email" button or
press Ctrl + N.
- Enter the recipient's email address, subject, and message, then click
"Send."
- Your Signature will be setup by the IT Department
Adding Shared Mailboxes:
- You can add shared folders you are assigned to by right clicking on
folders and selecting “Add Shared Folder”.
SLACK
Accessing Slack:
- You will receive an email invitation from the IT department to join
our Slack workspace.
- Click on the invitation link and follow the prompts to create your
Slack account.
- Once you've signed up, you'll have access to our Slack workspace.
Navigating the Workspace:
- When you log in to Slack, you'll see the sidebar on the left-hand
side, which contains channels, direct messages, and apps.
- Channels are where team discussions take place. Click on a channel to
view and participate in conversations.
- Direct messages allow you to communicate privately with individual
team members or groups.
Joining Channels:
- Explore the list of channels available in the sidebar.
- Click on a channel name to join and start participating in
discussions.
- Channels are organized by team, project, or topic, making it easy to
find and join relevant conversations.
Sending Messages:
- To send a message, click on the message input box at the bottom of the
channel or direct message.
- Type your message and press Enter to send it.
- You can use @mentions to notify specific team members or groups in
your message.
Using Threads:
- Threads allow you to keep conversations organized by grouping related
messages together.
- Click on the "Reply in thread" option below a message to
start a new thread or reply to an existing one.
Sharing Files and Documents:
- To share files or documents, click on the paperclip icon in the
message input box.
- Select the file you want to share from your computer or linked cloud
storage service.
- You can also drag and drop files directly into the message input box.
ASANA
Accessing Asana:
- Open your web browser and navigate to the Asana web app.
- Sign in with your company email address and password provided by the
IT department.
Understanding the Workspace:
- Asana is organized into workspaces, projects, tasks, and sections.
- The workspace is the top-level container that houses all your projects
and tasks.
Navigating Projects:
- Click on the "Projects" tab to view all the projects you're
a part of.
- Projects are where you'll find tasks related to specific initiatives,
teams, or goals.
Creating and Managing Tasks:
- To create a new task, click on the "+" button in the top bar
and select "Task."
- Enter a task name, assign it to a project, and add a due date if
necessary.
- You can also assign the task to a team member, add tags, and set
priorities.
Collaborating with Team
Members:
- Click on a task to open it and view details such as description,
comments, attachments, and subtasks.
- Assign tasks to team members by clicking on the assignee field and
selecting a team member from the dropdown list.
- Use comments to communicate with team members, ask questions, provide
updates, and share feedback.
Using Asana Inbox:
- The Asana Inbox keeps you updated on activity related to tasks you're
following, projects you're a part of, and mentions of your name.
- Check your Inbox regularly to stay informed about new tasks, comments,
and updates.
Tracking Progress with
Dashboards:
- Use dashboards to track the progress of projects and tasks.
If you have any questions or
encounter issues while using Outlook, don't hesitate to reach out to the IT
department for assistance.
INHOUSE APPs
- Billing System
- HRM
*Manual will be provided to respective departments
ZOOM
- Download the Zoom application from the app
store on your device or visit the Zoom website to access the web version.
-
Sign in with your company email address and password provided by the IT
department.
Understanding the Interface:
-
The Zoom interface consists of different tabs and controls, including Home,
Meetings, Contacts, Chat, and Settings.
-
Use the navigation bar at the bottom of the screen to switch between tabs and
access different features.
Joining Meetings:
-
Click on the "Meetings" tab to view your scheduled meetings.
-
To join a meeting, click on the meeting name or ID and select "Join
Meeting."
-
Enter the meeting password if prompted and wait for the host to admit you to
the meeting.
Scheduling Meetings:
-
Click on the "Schedule" button to schedule a new meeting.
-
Enter the meeting details, including the date, time, duration, and topic.
-
Invite participants by entering their email addresses or copying the meeting
invitation link.
Participating in Meetings:
-
During a meeting, use the controls at the bottom of the screen to mute/unmute
your microphone, start/stop your video, and share your screen.
-
Use the "Participants" panel to view a list of meeting participants,
raise your hand, or send a message to the host.
Using Chat:
-
Click on the "Chat" tab to send messages to other participants during
a meeting.
-
You can send messages to everyone in the meeting or privately to specific
participants.
Sharing Screen and Files:
-
To share your screen, click on the "Share Screen" button in the
meeting controls.
-
Select the screen or application you want to share and click "Share."
-
To share files, click on the "File" button in the chat window and
select the file you want to share.
Recording Meetings:
-
If permitted by the host, you can record meetings for future reference or
sharing.
-
Click on the "Record" button in the meeting controls to start
recording. Click again to stop recording.
GOOGLE MEET
- Log in to your Google account using your
company email address and password provided by the IT department.
-
You can access Google Meet via the web browser or the Google Meet app on your
computer or mobile device.
Understanding the Interface:
-
The Google Meet interface consists of different sections, including the meeting
window, meeting controls, and participants list.
-
Use the toolbar at the bottom of the screen to access various features during a
meeting.
Joining Meetings:
-
To join a meeting, click on the meeting link provided by the meeting organizer
or enter the meeting code directly into the Google Meet website or app.
-
If prompted, enter your name and click "Join Meeting" to enter the
meeting room.
Starting Meetings:
-
To start a new meeting, click on the "Start a meeting" button on the
Google Meet website or app.
-
You can choose to start an instant meeting or schedule a meeting for later.
Managing Audio and Video:
-
Use the microphone icon to mute or unmute your audio during a meeting.
-
Use the camera icon to turn your video on or off.
-
You can also adjust your audio and video settings by clicking on the three dots
menu in the meeting window.
Sharing Your Screen:
-
Click on the "Present now" button to share your screen with other
participants.
-
You can choose to share your entire screen, a specific window, or a Chrome tab.
-
Click "Stop presenting" when you're done sharing your screen.
Inviting Participants:
-
To invite participants to a meeting, click on the "Add people" button
and enter their email addresses.
-
You can also copy the meeting link and share it with participants via email or
chat.
Using Chat:
-
Use the chat window to send messages to other participants during a meeting.
-
Click on the chat icon to open the chat window and type your message.
Recording Meetings:
-
If permitted by the meeting organizer, you can record meetings for future
reference.
-
Click on the "More options" menu (three dots) and select "Record
meeting" to start recording.
Ending Meetings:
-
To end a meeting, click on the red "Leave" button or the "End
meeting" button.
-
Confirm that you want to leave the meeting or end the meeting for all
participants.
OUR CUSTOMERS COMMUNICATION CHANNEL GUIDE
Here are the platforms we use to communicate with our
clients:
TEAMS
- Download the Microsoft teams application here
- Log-in or create a new teams for
official use only.
- Get approval from account manager.
- Request to be added to assigned
clients group.
- Proceed with engagements and
responses.